Question - Goal of Project Mgmg and Quality Mgmt


Which is not a goal in both project management and quality management?97
1 Prevention over inspection
2 Customer satisfaction
3 Management responsibility
4 Triple constraint

What do you think of this one and why ? :-)

Quality is the goal of QM. Quality itself is a forth constraint apart of cost/time/scope


Management responsibility

I believe Management responsibility is not a 'Goal' of either of these processes.

Prevention over inspection is a goal of quality management so as to reduce the number of defects and corrective/preventive actions.

Customer satisfaction is also a goal of quality management

Balancing Triple constraint is a goal of project management .

Let me know if it makes sene.

BTW Where did you get this question from and what is the correct marked answer.

Oliver Lehmann


the correct answer, ( not part of Project management and QM ) is Answer 3

It is amasingly strange. Project management is concerned triple constraints and others like quality, risks, etc.

Does quality management concern triple constraints, risks, budget, recources, etc. or only the quality constraint? Only quality is quite logical. Then others are not applicable.

3 others are equal in my opinion - no special notice at Project Management side

Citation form pmbok:

In the context of achieving ISO compatibility, modern quality management approaches seek to minimize variation and to deliver results that meet defined requirements. These approaches recognize the importance of:
• Customer satisfaction. Understanding, evaluating, defining, and managing requirements so that
customer expectations are met. This requires a combination of conformance to requirements (to ensure
the project produces what it was created to produce) and fitness for use (the product or service needs to
satisfy the real needs).
• Prevention over inspection. Quality should be planned, designed, and built into—not inspected into the project’s management or the project’s deliverables. The cost of preventing mistakes is generally much less than the cost of correcting mistakes when they are found by inspection or during usage.
• Continuous improvement. The PDCA (plan-do-check-act) cycle is the basis for quality improvement as defined by Shewhart and modified by Deming. In addition, quality improvement initiatives such as Total Quality Management (TQM), Six Sigma, and Lean Six Sigma could improve the quality of the project’s management as well as the quality of the project’s product. Commonly used process improvement models include Malcolm Baldrige, Organizational Project Management Maturity Model (OPM3®), and Capability Maturity Model Integrated (CMMI®).
• Management Responsibility. Success requires the participation of all members of the project team.
Nevertheless, management retains, within its responsibility for quality, a related responsibility to provide suitable resources at adequate capacities.

thanks, so that's a weird question