Question on conflict resolution - Scordo

As project manager, you scheduled a status update meeting. During the meeting, a problem developed and the group discussed it. The day after the meeting, Kevin approached you and expressed his concerned that the problem was not really resolved. After thinking about it, he felt that his concerns were still valid and should be addressed. what conflict resolution method was likely used at the status meeting.

A. Smoothing

B. Foircing

C. Withdrawal

D. Collaboration

 

I would like to have your comment on this question, to undersdand how to answer the question

 

thanks

admin's picture

Since the group discussion happened and problem is still not resolved its possible that Kevin Withrawed from the argument at that point to avoid conflict. 

In Smoothing the problem will resurface, the solution is just for temporary.

Smoothing seems the correct answer. As conflicts are actually not resolved by smoothing, it is a temporary solution.

the Answer is smoothing,

 

thanks to help me understand the way to answer.. 

With smoothing, the problem is not resolved.. thanks