Frequent heated discussions with your colleague over an issue are creating a hostile environment. To ease this situation, you agree with your colleague`s point of view. The conflict resolution mode that you are using is:
Choice 1 Collaborate or Problem Solve
Choice 2 Withdraw or Avoid
Choice 3 Force or Direct
Choice 4 Smooth or Accommodate
correct choice is 2 but i selected choice 4. my understanding for the question is that sometimes you may de-emphasize or avoid areas of difference and emphasize areas of agreement in order to maintain relationships, which is an example to smoothing. please help me understand this.