inspection of deliverable: closing or M&C process? Scordo's question

Submitted by avidal on Sun, 05/19/2013 - 03:06
Your team has built an exotic sports car for a wealthy client, and now the project 
manager is reviewing the car to ensure it meets the specifications of the client, as 
agreed to in the project plan. What project management process is represented here?
A) Closing
B) Monitoring and Controlling
C) Planning
D) Execution
 
Author's answer is: A
(Christopher Scordo) 
 
Why not B) ?
... since the statement doesn't say that the customer  has accepted the deliverable yet.
 
would appreciated any help to understand why "A" is ok.
 
Thanks!

 

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sanskrit

Sun, 05/19/2013 - 04:10

It seems for the question that the ultimate objective was to build 1 exotic car for a wealthy client, So Final overall inspection OR verification is done at closing.

In Monitoring and Controlling (Verify Scope) process the interim deliverables are approved by customer, Project inspection is done at Closing

 

pmpnewster

Sun, 05/19/2013 - 08:35

 

Maybe this is part of M&C?

The Manager is reviewing the *car* itself for specifications. Verification of specifications will certainly involve taking measurements and doing other technical checks.

What if the manager finds some defects at this stage? He/she will then be forced to abandon Closing(IF this is indeed Closing) and will have to enter a M&C corrective cycle, right?

We don't know if the customer has accepted the car yet, so all the more reason for this to be M&C.

Thoughts?

 

sanskrit

Sun, 05/19/2013 - 22:12

Yes even during closing verification, Manager and Customer can find problem that some specification does not match the scope / requirements during closing Phase in that case you MIGHT have to even go back to EVEN planning . So Closing phase inspection does not mean you have to close the project and finish here. What “Close Project or Phase” process mean you are performing activities for this “Close Project or Phase” process and Its possible in rare cases to go back to previous process.

I am quoting from PMBOK, which says activities for Close Project or Phase Includes

“Actions and activities necessary to satisfy completion or exit criteria for the phase or project”

I Hope that it clarifies

 

pmpnewster

Mon, 05/20/2013 - 01:35

 

Yes, I know what you mean. This question was discussed earlier too, a few weeks ago. Even then, I had my doubts.

I saw the line in PMBOK4 on pg 100. Please refer to the preceding paragraph on pg 99 which lays the context for this line of pg 100. The over-arching focus seems to be on reviewing information from prior phase closures and also on administrative closure and step-by-step methodologies.

The line “Actions and activities necessary to satisfy completion or exit criteria for the phase or project”, is referring to the things that the step-by-step methodologies should address... and and not actually performing the actions and activities themselves.

Since the question says that the manager is reviewing the car itself, (and not marking-up a checklist or reviewing prior documents for their completion), I am not sure that we can consider this car inspection as a Closure activity.

I guess there is a difference of opinion here...

 

Regards.

 

pmpnewster

Mon, 05/20/2013 - 12:08

 

I responded to a somewhat related post just now by 'vijayavadrevu'.

Ref pg 102 of PMBOK4. It describes what the project manager does during project closure. Seems to be all paperwork.