Conformance to product specification

Submitted by Renji2013 on Tue, 03/26/2013 - 08:21

Hi,


Another tial question


  During the middle of the Project, the Project Sponsor gets an apprehension that the Product produced might not conform to the original specifications. Which Quality process the Project Manager should look into to address the Sponsor’s concern?


Perform Quality assurance , Plan Quality, Defect prevention, process analysis.


The other way to see is, which process will ensure that product will conform to original spec. I dont know the right anwer


 


Renji


 

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cnpatilpmp2012 (not verified)

Tue, 03/26/2013 - 08:59

If you look at the question it talks about of 'mid of the project'. That means it should be some where in the Execution process group phase. The other two defect prevention & process analysis are not processes. So we are left with Quality Assurance and Plan Quality. Quality assurance is about measuring the project processes and anything measured with respect to product should be related to quality control. Since Sponsor has shown apprehension and says might not conform to the original specifictaions, I would think project manager should look  for Plan Quality (Planning process group) for which the output would be Quality Plan and that should have specifications of the product .


I'm not sure...


 


Regards


 


CNPatil


 


 

Renji2013

Tue, 03/26/2013 - 09:56

Well, This Q is from the whizlabs trial set. Plan quality is shown as wrong answer. Correct answer not given. I tried one time only.


Renji


 

cnpatilpmp2012 (not verified)

Tue, 03/26/2013 - 10:22

Try Perform Quality assurance..this is another process whihc has been given in the options and rest are not processes.


 


CN Patil

sspawar

Tue, 03/26/2013 - 18:09

 by perform quality assurance, it may be confirmed, all required quality check as per approved plan are being carried out and those are properly being conducted.

other 3 are for different purposes.

plan quality says - how to conduct 

defect prevantion ---- preventive action

process analysis -- only process oriented

sandeepdel

Wed, 03/27/2013 - 00:43

 Any time , if anyone feels that project will not meet quality requirement (which are defineed during plan quality and may be represented using quality matrix) best way is audit the project... Means perform qA and audit is one TT of perform qa.

Renji2013

Sun, 03/31/2013 - 13:45

 


My inputs here, based on the book knowledge.


P Quality Control =     Validation, making the right product, result oriented


P Quality Assurance = Verification, doing it right,   process oriented.


In PMBOK interestingly I see the Quality control is for 3 things,


1. Identifying the ROOT causes of poor product/project quality, and create  CR to remove them


2. Validation of deliverables [Right product ]


3. Confirmation of implementation of approved CRs


The misnomer is Quality Control measurements, which I dont know how it is generated , ? PMBOK doesnt explain it. 


And P Quality Assurance is for performing Quality Audit, which incidentally takes the QC Measurements and compares with the baselines.


In effect it is a deviation/variance analysis. Then CRs raised are primariliy for changing the PROCEDURES used.


Misnomer is regarding validating the approved CRs. The Quality Audit in P QA also tells it does the verification, but as you see the Approved CRs doesnt enter the PQ A process. So, most probably it could be not always right.


And finally the Verify Scope comes into picture, which basically stamps the deliverables for Fitness for Purpose by the customer


And in close process, sponsor finalyzes with approval, that overal project objectives are met/not met.


regards


Renji


 ---------------------------


I just reviewed Rita book. It tells


" Perform Quality Control examines actual deliverables produced on the project : its purpose is to ensure the deliverables are correct and they meet the planned level of quality  "
 


"Deliverables are Correct" means it conforms to specifications. . The PMBOK says, Inspection is the method to determine if the product confirms to documented standards.. Hence the best answer choice is this one


Perform Quality assurance is just about only one thing -> "PROCESS". If the quality control measurements tells that the product is deviating from norm very much or the prduction efficiency is not maximized, or redundancy is there in the processes, or if you suspect any other PROJECT management process is not doing as expected,  then the PM or QA group can fine tune the processes, update the documents.


Renji


 


 


 


 

bkthakkar

Sun, 03/31/2013 - 14:28

Renji

I feel, P QC is where in you really know how would be the product and Client is also apprehending of deviating its objectives.

as such, defect prevention is among the lot wherein he can ensure that it meets the objectives. I agree such process does not exist but as a PM, it should correlate to the objective required for a given problem to the best available slot.

i would go for C

Bhavesh

 

Renji2013

Sun, 03/31/2013 - 15:03

Bhavesh,


The Q is about Process to use. So in the PMP exam , we cannot choose that option :)


Defect prevention is in fact, avoiding Non Conformance. That becomes part of improvement ..isn it ?


Now, related to this, Im confused on ...


The difference between Quality improvement and Process Improvement.


Which one to use for what purpose ?


Also the models to use of each of these.


Can some one help ?


Renji

bkthakkar

Sun, 03/31/2013 - 16:36

Renji

issue is that Product is in the execution stage which means quality plan is already approved and hence ruled out.  Product is not yet completed and hence quality assurance is also not possible

the stage of project acceptance is based on observation of some trend results of product development and therefore  i feel the option lies in between Process analysis and Defect Project. Unfortunately both are not process in PM terminology.

I second your views that defect prevention is infact avoiding non conformance and it can become part of Process Improvement.

Two scenarios are emerging from the question.

a) go back to plan to understand the behaviour of product

b) Take corrections to have the deliverables as per the product requirements and get validated through QA after necessary changes.

Since first scenario is already ruled out as per the above reason and also in ur attempt to that question  and now it has to be decided between 3 n 4

Process Analysis or Defect prevention

it is a wild presumption of typo error of writing analysis instead of improvement, i should not give such statement but neverthelesss meaning of process analysis is looking at the method statement for delivering the product but ofcourse not in the framework of PMP.and not to change the approach.

and hence  i stick to C as defect prevention is part of process improvement

Let the ball roll in the hands of experts (Pawar, Arun etc.) to further throw inputs

Bhavesh