You are a project manager at a leading manufacturer of consumer electronics, personal computers and peripherals. Unfortunately, your company is facing a rapidly maturing market characterized by consolidation and commoditization. Hence, you have been assigned a project to drive growth and profit by integrating an online CRM (Customer Relationship Management) solution. Industry benchmarks suggested the CRM solution could generate $100-$300M in bottom line benefits.
 
The previous project manager for the project lacked an understanding of project management principles. In fact,upon closer investigation, you've determined that the project lacks clearly defined project deliverables and lacks management control. Which of the following would be the BEST approach to resolve these shortcomings?

(A) Implement a project control system
(B) Integrate a lessons learned for each project phase
(C) Incorporate a life cycle approach for the project
(D) Subdivide the project deliverables into smaller, more manageable components until the work is defined to the work package level .

 2)  You are currently analyzing the schedule for a project. You've noticed that for certain activities in the project, large schedule variances exist. Which of the following statements are true?

(A) Such schedule variances will impact the schedule
(B) Such schedule variances are a result of scope changes
(C) Such schedule variances may sometimes impact the schedule
(D) Such schedule variances will not impact the schedule
 

3)  All of the following statements are true regarding managing stakeholders EXCEPT:

(A) The tools / techniques used to manage stakeholders includes communication methods and issue logs
(B) The Manage Stakeholder Expectations process is part of the Project Monitoring and Control Process Group.
(C) Managing stakeholders increases the likelihood that the project will not veer off track due to unresolved
stakeholder issues
(D) The project manager is usually responsible for stakeholder management

4) You are in the process of identifying and documenting project risks. You are using various information gathering
techniques to identify the project risks. All of the following are information gathering techniques EXCEPT:
(A) SWOT analysis
(B) Delphi technique
(C) assumptions analysis
(D) root cause identification