Doubts from Head First LAbs prep-exam

Submitted by moxir on Wed, 05/30/2012 - 14:15

 Hi,

I am going to attend PMP exam on 20th June.

I'm already stressed so it will be nica it you can hel me out :)

I have doubts on these questions from HeadFirst Labs:

 

1)Two of your project team members approach you with a conflict that they are having with each other over the technical approach to their work. One of the two people is very aggressive, and tries to get you to make a decision quickly. The other team member is quiet, and seems less willing to talk about the issue. The conflict is starting to cause delays, and you need to reach a decision quickly. What’s the BEST approach to solving this conflict?

I though that send them to functional manager was the better answer since it was a tech issue but they say the best answer is to confront the issue.

What do you think?

 

2) You are a project manager on a construction project. You have just prepared an RFP to send around to electrical contractors. You get a call from your uncle who owns an electrical contracting company. He wants to bid on your project. You know he’s done good work before, and it may be a good fit for your company. How do you proceed?

 Response was: Disclose the conflit of interest to you company (of course) and make the selection based on objective criteria. 
 
I though that i also had to remove uncle company from the list to prevent conflict of interests..
 
3) In which process do you create the Risk Breakdown Structure?
 
Is there a reference on PMBOK?
 
4) Joe is a project manager on an industrial design project. He has found a pattern of defects occurring in all of his projects over the past few years and he thinks there might be a problem in the process his company is using that is causing it. He uses Ishikawa diagrams to come up with the root cause for this trend over projects so that he can make recommendations for process changes to avoid this problem in the future. What process is he doing?
 
Answer: Perform quality assurance
 
Why??
 
Thanks a lot!!
 
Michele
 
 
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Prithvi-TheEarth

Wed, 05/30/2012 - 14:32

Answer 1) Since you need a conflict reslution quickly you cannot send them to their Functional manager. Confronting the issue is the best way for conflict resolution. I think there are two techniques that are good for conflick resolution. Once of them is confronting. Can't remember the other one.

 

Answer 2)  Remover uncle company will never be the right answer in such situations because your company will lose out on a quality bidder if the bidder is good on merit. So the anwer is to Disclose the conflict of interest and make decision based on objectives. 

 

Answer 3) Risk breakdown structure is there in the PMBOK very much in the Risk Management knowledge area. It is in the Plan Risk Management output section

Answer 4) Whenever it is about process it is mostly Quality Assurance. Else it is Quality control. If you are having issue understanding difference between Quality Assurance and Quality Control then best is to read Rita Mulcahy's book.

 

Hope it helps.

 

moxir

Thu, 05/31/2012 - 08:44

 Hi,

Thanks for your helpfull answers.

About Answer 4) you said: henever it is about process it is mostly Quality Assurance.

I did not know about this. I read Rita's quite a lot and still reading it, i will do it once again.

 

Thanks