You have recently made the final deliver

Submitted by Jp2786 on Fri, 06/06/2014 - 01:40

You have recently made the final delivery of your software project to the customer. Before making the release, you ensured that thorough testing was done and project scope was verified. After a week of taking delivery, the customer shows his dissatisfaction with the release and says the product doesn't support a critical functionality. He asks you to add this feature immediately. What should you do?

1 Understand the customer requirement and estimate the additional time and resource required to complete it, Communicate the same to the customer
2 Discuss the customer feedback with the senior management and seek their advice on the matter
3 Analyze the in-house process of testing and scope verification to determine the root cause of the problem
4 Ignore the customer and proceed with project closure activity

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PMP / CAPM exam Question bank
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admin

Fri, 06/06/2014 - 04:20

The question does not say that critical functionality was missed by project team. It just says that client found later that critical functionality was missed. This could have been case of missed requirements from client. hence client is asking you to add the feature immediately.

You should understand the requirement and estimate and communicate to client.

Since this is a critical functionality you cannot just proceed to closure of the project as client will not be able to use the product and will never accept closure.

Jp2786

Fri, 06/06/2014 - 06:17

Hello admim

This question is from simpili learn. The answer says you have got the scope verified (I guess they mean validate scope) and the customer has aceepted also so you should move to closure. Option D

Meiyazhagan

Sat, 06/07/2014 - 07:31

1 Understand the customer requirement and estimate the additional time and resource required to complete it, Communicate the same to the customer.

Customer asking to add a feature

sunku65

Sat, 06/07/2014 - 10:14

yep, its option 4 move to close the project.