Conflict Mgmt || Please reply ASAP

Submitted by BalbirPashaPMP on Sun, 07/28/2013 - 18:04

Your subcontractor delivers raw matrial 3 days late. To bring some level of satisfaction he reduces its cost by 5%. This offer is an example of?

 

a. Compromise

b. Collabrate

c. Smoothing

d. Forcing 

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lourdesstr

Sun, 07/28/2013 - 18:25

the answer is A....Compromise... "bring some level of satisfaction"...

BalbirPashaPMP

Sun, 07/28/2013 - 19:51

 Even I think the correct answer should be either Compromise and second best would be Smoothing. but PMForSure says that its a collabrative effort to come up with the solution. Cant figure out how come.

agera

Sun, 07/28/2013 - 22:05

compromise is the right answer and both get "something". Cost were lowered as a goodwill gesture not by penalty clause. O/W it could have been "D".

michaeljfritz

Mon, 07/29/2013 - 06:39

In Compromise each party loses something.  Lose Lose situation. Compromise typically indicates dissatisfaction for all parties involved.   And we aren't 100% sure we are giving something up by getting the material late?  What if we had planned in our risk response plan a contingency for a late delivery of material? 

A compromise is two people saying they don't believe in a common goal.

Collaboration occurs when people/organizations have common goals. It is all about what each person can contribute to help in a larger effort. Collaboration is team oriented. Collaboration is all about a good working relationship

 

agera

Mon, 07/29/2013 - 08:09

 so according to you answer should be Collaboration? Further discussion might be helpful.

 

 

I believe its compromise as none of the aggrieved parties could get the solution they wanted. 

 

http://www.mediate.com/mobile/article.cfm?id=8540

elthox

Mon, 07/29/2013 - 08:15

 I guess they are not collaborating for solving the issue in long term. The seller just want to satisfy the buyer for the current situation where buyer lost time and seller will lose profit.

michaeljfritz

Mon, 07/29/2013 - 17:47

We don't know that the buyer lost time, lost money as a result, or if buyer has increased risk, or if there were ANY effects to project constraints as a result to deliverying the material 3 days late... The problem says nothing about the effect.  We know there was a change (3 days late) but that change has had no impact analysis against constraints.  All we know is it wasn't delivered according to the schedule... Assume good project management practice took place by the buyer in the planning phase of this project (if we are even talking about a project?) A raw material delivery was likely planned for (contingency plan and reserves) due to availability or a late delivery, truck breaking down etc.

  Nothing was said in the problem about a negative impact to the buyer.  IT didn't say "as a result we had to crash the schedule to meet a deadline."   It doesn't say it was a JIT operation.  For all we know this may have been a delivery of 3 yard of sand that happens on a weekly basis.  Imagine a scenario where a 3 yard weekly delivery is feeding into an onsite buyer reserve of 400 yards of material for your factory.  Was there an impact or negative if one delivery was late?  What if we are in a 2 phase project (1st phase is to source and recieve all materials) (2nd phase is to build a road once we have all materials)  ... lots of options.

The point I see is again in a compromise situation EACH party loses something.  There isn't a loss stated for the buyer - simply a change of schedule that *MIGHT BE A CAUSE TO A LOSS - BUT ISN'T A LOSS IN AND OF ITSELF*

So it's not a lose lose situation (Lose Lose = Compromise)

The Seller is doing a good faith thing to keep a positive relationship.

 

A final thought... Can a project have leads and lags in the schedule? yes of course it can.  Imagine that your entire project counted on just a single delivery of raw material before you began production of your 1 million widgets.  Would your project schedule have production begin the day after the raw product delivery? -ouch that would be risky...   no time for not receiving, no time for inspection of deliverable under contract, no time for remediation... ouch ouch ouch

So imagine the possibility that there was a lag in the schedule between "receive raw material" and "use raw material to build product".  The problem didn't state "raw delivery is on the critical path and there was no float"  nor did it say critical path now has negative float.

 

moulay

Mon, 07/29/2013 - 19:43

 why not C?