What are examples of the use of expert judgment to direct and manage project execution?

Submitted by Antoine D on Thu, 05/31/2012 - 00:14

 

a) consulting the PMO about what should be included in the project management plan.This one is wrong.

b) Meeting with the company's customer to get their feedback on current project process. This one is right..

 

I do not really understand why a) is wrong and why b) is right.

as for me the PMO is composed of experts,

and we do not know if the company's customer is expert on the matter.

 

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PMNovice

Thu, 05/31/2012 - 00:40

 Hello,

A) is wrong because in this situation it seems project is in  planning still and that is why they are consulting on project management plan.

B). This one it seems to be quality assurance an execution process as they are verifying the current process.

Antoine D

Thu, 05/31/2012 - 13:40

b) I don't see "expert judgment" as an input of the quality assurance process.

a) In other circumstances, can the PMO be considered as an expert judgment?

sspawar

Sat, 06/02/2012 - 00:35

Mr. PM NOVICE is absolutely right. Option A is the planning process, expert judgment if there it is not for execution .

while in B - it is not necessary that it may be of quality assuranse process but customer can advise as an expert judgement on his concerned deliverables and on its process.

for example a cotton industry producing cotton cubes and supplying to a fabric industry.

Now Fabric industy is a customer, and they can wisely advise to cotton maker, how he can purify cotton before making the cubes.

regards

saket_pmp

Thu, 05/31/2012 - 17:45

Consulting the PMO about what should be included in the project management plan.
My verdict: This one is wrong
Reason: Project is a private work and what should be included in project management plan (scope, time, costs, quality, communication, risk, and procurements) should be restricted to project team i.e. PM & his Team, Sponsors and other Stakeholders. PMO as a whole cannot and should not be project stakeholders (few can be but not all). PMO is more for centralized and coordinated management of project across the entire company. Your project might have a different quality policy (as per sponsor requirements) while PMO might have other one, in such case you will go as per your sponsor demand and not PMO.


Meeting with the company's customer to get their feedback on current project process.
My verdict: This one is wrong
Reason: By definition customer is the person who either buys your end product or uses your end product. Until you make product from your project, customer has NO role. Why should customer be interested to comment on your ongoing project process? He has to use the system and he would take interest in your system only when the project is done i.e. product is ready and NOT before that. However, you can take feedback from customer who is using your product (i.e. after project is over and completed).
 

Antoine D

Fri, 06/01/2012 - 13:19

it does not seem that we have a consensus,

can the customer be used as an expert judgment?

can PMO be used as an expert judgment? I would think that it can as they are the entity that managed the different processes, guidelines uses by PM.

saket_pmp

Fri, 06/01/2012 - 18:44

it does not seem that we have a consensus...
That’s the beauty of PMP exam and its questions, Around 30% of pmp questions can be debated. This is one of the reason why PMI does not reveal the PMP question and its answer, you will never know what is correct. The question is how do you then decide the answer?…simple either you trust people like us or make yourself smart and choose the one that you find is the best.


can the customer be used as an expert judgment?
No, not at all. Why should you use someone who is buying or using your product for some expert suggestion? You can take feedback from him/her about your product....no issues in this.


can PMO be used as an expert judgment?
Yes, provided the PMO member is your stakeholders. Not ALL PMO as a whole is stakeholders, you cannot use PMO as a whole for expert judgment.


Keep I mind, do not confuse “expert judgment” with “feedback”. Expert judgment is a decision making technique where you involve project stakeholders, it’s between project initiation to closing i.e. before the product of the project is made. Feedback is very generic, you can use feedback techniques at any point of time and with anyone (not necessarily stakeholders)


From PM perspective: (Consideration in PMP exam)
All customers are NOT stakeholders of a project.
All PMO members are NOT stakeholders of a project.
 

sspawar

Sat, 06/02/2012 - 04:39

I would like to draw your attention at above section of PMBOK 4E, it includes customers as an expertise.

As well as PMO may be expertise.

In question there-  2 conditions are given :

  1. Questioner is asking an example for expertise (Expert Judgement) .
  2. Second is for direct and manage project Execution Process.(4.3.2.1 is nothing but the same - clearly defining a customer may be an expertise)

PMO can be expertise , but the particular option A - is an example of the planning, how it can be a correct answer.

Only B is correct. do not confuse.