Mike is a PM for an IT technology Implementation project. He is using an Ishikawa Diagram to figure out what could have caused  the potential risk in his project. which process describes this?

Options:

a) Risk Identification

b) Qualitative Analysis

c) Quality Control

d) Risk Response

I answered C because the question is saying "What could have caused" which means the problem already happened, I related "caused" to "defect".

The answer given is Risk Identification, I know Ishikawa Diagram is a tool of this process but this is more of a planning activity.

After thinking for an hour, I saw the word "Potential" which means " Having or showing the capacity to develop into something in the future".  finally realised that (a) is right