Question on Conflict Management
Got confusion in following question from PM-ABC test:
If you want to have a long-lasting win-win resolution to solve project's conflict, which of the
following would be the best approach?
They mention (3) as answer with explanation - Soothing, withdrawal and forcing are not good methods of resolving disputes, only cooperation can be a good approach.
But I think answer should be (2) as Co-operation is make up term and is not mentioned as technique of conflict management. Also, in rest of options, only forcing can yield some resolution(even though win-loose resolution) as withdrawing & soothing is no solution option.