QTS
During project Executing you discover that you are working on a task requested by the customer but not included in the contract. The customer is already upset about the cost of several items she claims your company left out of the contract. No one in your company wants to discuss the change with the customer for fear of losing the contract. What is the best course of action in this case?
Answers :
(A) Initiate an escalation meeting & renegotiate a new scope of work & new contract
(B) Have a meeting with the customer to identify all the items she thinks were left out of the contract
(C) Contact your senior management and contract department to determine options. Then, schedule a meeting with management and the customer to discuss these options. (D) Look for ways to save time on other tasks so the new work can be done
admin
Fri, 10/10/2014 - 05:29
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Excellent questions, at first
Excellent questions, at first all the options look as valid next steps
Contract is a two way agreement, client has also signed the contract, which means that scope was mutually agreed upon. Client claim that company has left out items in contract is not valid.
Since the scope items left out are very important to client , we will have to define the new scope and ammend the contract. Steps would be.
1) Identify all items left out in contract
2) Estimate and present the cost , schedule.
3) Ammend the contract based on above items
dipti1pmp
Tue, 10/14/2014 - 05:26
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Option a
option A is given as answer on knowledge woods website...though i feel option 2 is correct
admin
Tue, 10/14/2014 - 05:30
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The only reason a would be
The only reason a would be right is because its mentioned that discussion with client there is fear of losing contract
However that is not the correct way of operating so I would pick b