Quality Question

Submitted by sgadewar on Thu, 02/14/2013 - 21:14

 You have successfully completed a project and the customer is happy with the product. From a project management perspective, when a service or a product meets customer expectations, it means that:

Choice 1 Cost of quality is low

Choice 2 Project is completed

Choice 3 Cost of quality is high

Choice 4 Quality is achieved

 

I feel the answer should be Choice 2 but it is wrong, any ideas. 

 

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PMP / CAPM exam Question bank
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sspawar

Thu, 02/14/2013 - 23:34

 I think this question is asking, about:

Task 7
Measure customer satisfaction at the end of the project by capturing customer feedback, in order to assist in project evaluation and enhance customer relationships.
of CLOSING domain.
Hence option D would be the answer.
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B will not be the answer certainly - because q content already mentioned this fact , and asking ahead of that : when a service or a product meets customer expectations, it means that:

madunix (not verified)

Fri, 02/15/2013 - 05:40

Choice 4 Quality is achieved


 


 

sgadewar

Fri, 02/15/2013 - 11:16

 Thanks sspawar, if I only see the lines when a service or a product meets customer expectations, it makes sense however when i see the line From a project management perspective it gives me a feeling that yes project is completed

sunitaPMP

Fri, 02/15/2013 - 05:57

option 4