Hi Manju Kanwar,

The answer, I feel,  should be 2. What does PMStudy say?

I say so because my logic is:

Option 1--- No, it sounds rude and unprofessional

Option 4-- Cant be. Without getting an account of error and change request how can one start working on it.

Option 3 also sounds logical. However, doubting my own process, without knowing the fault,  and verifying it again does not sound right to me either. Hence, I  thought 2 to be more logical and true.

I would be too willing to know what does PMStudy say?

Let others (read successful) pitch in, like SS, Diba, respected Pawarji Sir, Ali, et al.

Warmly,   Kranti Kumar aka KK...

Hi, I am actually an instructor with PMstudy and can help to answer this question.  The BEST answer in this situation is #3 Review the Verify Scope process.  This is the FIRST thing you would want to do since the customer accepted the project's product previously so you should start by going back to review this process (Verify Scope) to ensure nothing was missed and confirm that everything was in order.  Then, you can go and review the customer's test results (option #2). 

This is a tricky one...general tip - make sure to evaluate the answer options to see is the answer is too premature to do.  In this case, go back to see if the product was indead accepted previously so you can determine if it is not functioning properly due to a change that has happened since then, or if this is due to a missed requirement, etc.

Hope this helps! 

Ruth Kim (PMstudy)

is that how i can sure that my answer would be correct,

but let me expand it more in light of PMBOK and genric sense.

what you will do first

means what is the best option you should do  or do first

reviewing customer's test result is an instant action, and has been done by receiving his complaint.

if its meaning is to retest and will get the results means you are performing verification by own alone.and it will prove your satisfaction only. then what is next

if deliverables are found ok then what happen - you will call customer and verified it again.

if deliverables fails - you will directly take action of change request or corrective actions or repair defect. - In my view-No, because might be your test is not complete as per customer satisfaction.

now in presence of customer it will if passed, then no issue.

if it will fail - then customers  - complaint in joint agreement will also be their and further action will be more valid.

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As per PMBOK, customer satisfaction is prime part of project.

and there is no individual action will be fruitful.

after validation ( quality correctness), acceptance of product is done under the process - verfy scope - and it is always performed with customers consents/presence/satisfactions.

if complaint there - it would be jointly resolved - individual verification will lead you no where.

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here in question - questioner wants to judge your proficiency - that what is correct way to deal with customer's problem/issues.

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 please correct me where i am wrong.