Oliver Lehman Closing question

Submitted by arunmmw on Sat, 07/31/2010 - 03:54

 110.  You finished your project for a customer to implement a business software 

solution. All deliverables have been handed over and are already in use by the 
company. There is a minor last payment to be made by the customer on contract 
closure. You believe that it is now getting time to finally close the contract with 
the customer and then administratively close down the project. 
 
You approached the customer this morning and found that they are reluctant to 
finally close the contract. But you do not exactly understand why. What should 
you not do?110
 
1) Update all documents related to the project and the product so that they 
reflect the final specifications and the status of both the project and the 
product. Organize them in a fashion for easy access. 
 
2) Focus on your next project and leave the customer the time to get familiar 
with the software. They will come back to you anyway after some weeks to 
terminate the contract and make the last payment. 
 
3) Based on the contract and all documents which are relevant for the formal 
relationship with the customer, write a close-out report describing what was 
contractually required and what was obtained. 
 
4) Make sure that there are no active purchase orders against the contract or any 
other pending obligations, requests or claims from either party which need to 
be resolved. Then insist on formal contract closure. 
 
The answer was 2, shouldn't the answer be 4. Aren't the project manager entitled to receive payment, should we allow customers to make payment on their convenience?  Thanks in advance.
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cplusplus

Sat, 07/31/2010 - 12:49

In this situation option 3 seems to be better.


I guess the answer is 3.


 

vejandla

Sat, 07/31/2010 - 14:33

No, the answer is 2.

Please understand that the question is asking what "not to do"... of all the mentioned options, the PM should not do option 2... should never leave to the fate of customer...

 

Thanks.

KABANERJI

Sun, 08/01/2010 - 01:23

Hi Vejandla,


You are right, this is a "NOT" question, typical trick to make you look for wrong answer by overlooking that "NOT" word in the question. Please note, this is very efficiently adopted technique in the actual examination, hence beware! So 2 is the only correct option.


Best option is to read the question properly and making sure you got the meaning of the actual question properly.


KA Banerji

arunmmw

Sun, 08/01/2010 - 05:37

I haven't looked at the word, NOT....tricked by words oopph