Need clarification on Scordo question
You have been managing a Federal highway construction project which is intended to improve the transportation between north and south regions of a country. Being in the execution phase, the change control board has approved many change requests generated from stakeholders including the highway transportation agency. At least half of those requests were made to bring the quality of the micro texture of the road aligned with the quality levels incorporated in the project management plan. What is the next course of action for you going forward?
Initiate a defect repair to repair the road or completely pave a new road
Initiate a change request to bring the road quality in line with the project management plan
Initiate a corrective action to bring the future quality of the road in line with the project management plan
Answer is B - Change requests are initiated and submitted to the change management board. Once change requests are approved, the project manager must give a documented direction to prevent, correct or repair based on the approved changes. In this scenario, the project performance seems to be deviated from the project management plan. So, you must initiate a preventive action to assure future performance aligns with the project management plan
1. As per me, though the Change Requests have been only approved but no where it is mentioned or obvious that the required changes have been implemented. So, one should first think of implementing necessary changes for any Approved Change Request...whether Corrective Action/ Defect Repair and then later on think about Preventive Actions
2. My understanding is that the Road being constructed is the product of the project which had quality issues and so Change Request for Defect repair was raised. What I understand is "Defect repairs are implemented when the product or deliverable does not meet the documented quality requirements whether quality issues are found before the product is delivered to Client or after submission to client".
So, I go with option A. Initiate a defect repair to repair the road or completely pave a new road
Please let me know if my understanding is correct. If not please clarify