Impact analysis or dont allow.

Submitted by wmclemore on Mon, 06/24/2013 - 13:02

This is my first question for the day and the week. Looks to be getting off to a early start.


Q11: Your customer is not happy with the way the project is progressing. A senior team member suggests that he has worked on similar project before and recommends adding functionality to the deliverable to improve customer satisfaction.


Correct Answer: Do not allow for the new requirement, because it will be a change in scope, and the customer did not explicitly mention the requirement.


Alternative answer i selected: Ask the team member to do impact analysis of the change.


Comments: My thinking is if your team member first does impact analysis it could be determined that there is not a change in the Critical Path or other performance measurement changes. Making a simple small change that does not create a impact to the project and also increases satification to the customer.


The second reason was if the Team member determined there would be Performance measurement changes than you could go to the customer, sponser, Integrated Change control and decide if the change is warranted.


Its seems that the correct answer does not solve the problem of the customer satisfaction or provide alternatives or reasoning why the customer might deside its not worth the "costs".


Its early for a monday but trying to get a good start


Thanks.


 

Forums: 
General Discussion
  • Log in to post comments
  • 359 reads
cnppmp's picture

cnppmp

Mon, 06/24/2013 - 14:28

No GOLD PLATING in PMIism...it is equal to Scope Creep..so if that is  one of the options in your answer for the question that is correct. I mean,  the answer provided above is correct, there is no room for any type of pleasing customer or no gold plating..

Unless customer brings this change request then the scenario would have been different.

 

Regards

CN Patil

wmclemore

Mon, 06/24/2013 - 14:47

 


I hesitate to attempt to answer my own question but reading further through the list of PMZilla Book questions a very similar question was available that might provide some clearification. But, i would like to hear from some of the experts to see if this is true.


Question Set 4, Question number


Q11, States "Do not allow the new requirement or scope change" even though further analysis was a option.


Q14, States "Do further analysis first" instead of selecting the option of dont allow the new requirement or scope change.


 


The only difference i can tell is If a change is identified and a team member recommends "Do not allow the Change" the custer did not specifically request the change. Like in question 11.


If the Customer specifically requests the change, even if its a the end of the project "Do an impact analysis first" before denying the change. Like question 14 states.


Does this sound plausible?