Help needed - Issue with prometric - Result didn't display or print for PMP exam
I attended my PMP exam on Monday - Aug/06/2012 at Prometric - Fairlawn - NJ, and completed answering all 200 questions and spent all 4 hours, and at the end of the 4 hours the screen went blank (which is expected) , but the survey never came up, result never displayed nor it printed. So I don't know weather I cleared my exam or not.
Prometric center called their global tech help desk, and tried to bring the survey back (assuming if I complete the survey it will print the result), but they never succeded. The tech help desk confirmed to promteric center that all my results are saved, but they can't see the final result. They gave me a letter confirming that I attended the test , mentioned that PMI only can tell my result.
I called PMI and they mentioned it takes up to 3 business days to receive the result from Prometric. But when I called the Promotric customer support today (this is different from tech help desk), they mentioned that the status of my exam says 'Terminated due to technical error'. He says they generally send the results to PMI immediately and in any case with in 48 hours.
Now I'm confused and worried that if my test is even submitted / saved for PMI to verify and give my result.
Can some one please advise whan else I can do on this issue and if this is a commin issue with Prometric ? Any information on this will be really appreciated.