help me with ans

Submitted by pmasp1 on Fri, 12/02/2011 - 01:54

 You took over a customer project for your company. From the inputs available, 

including contract, statement of work and project charter, you have developed a 
project management plan.
You already presented that plan in a meeting with key stakeholders including 
your project sponsor and some representatives from the customer organization. 
During the meeting you sensed a high level of dissatisfaction by the customer 
executives, who signaled that the project might not produce the results that their 
company had expected. In your understanding, all necessary actions have been 
planned to meet the customer’s requirements. 
What should you do next?
o Request a written statement from the customer detailing the requirements 
which they believe are not addressed by your plan. Use this statement to 
update the project plan.
o Arrange meetings with the customer to identify their needs, wants and 
expectations for the project. Then create a narrative Scope statement from 
this information to document the agreed upon project scope.
o Request a formal meeting on top executive level to get the misunderstandings 
sorted out, then arrange a change request, re-plan your project where 
necessary and go ahead with the project work.
o Do not over-react. Performed according to your plan, the project will produce 
a convincing product for the customer. As soon as the executives will see it, 
they will probably change their opinion and accept it.
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PMP / CAPM exam Question bank
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kmrk

Fri, 12/02/2011 - 03:08

 

I will go with "B", as per the question customer felt that "project might not produce the results that their company had expected" meaning here was something missing in the scope, basicully it would be better to deal with these sort of issues by having a meeting with the customer than writting.

krantikumar50

Fri, 12/02/2011 - 09:58

Answer seeme to be an obvious B.


 


May be experts can throw some more light on it.

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bunnynbear

Fri, 01/06/2012 - 21:42

Please let us know:)


thank you

abhi742

Tue, 01/10/2012 - 09:37

my choice is B since...


1. asking for a written statement from customer to find the gaps in our plan may not feel good for the customer. so, option A is not an ideal choice.


2. involving top level executives at this stage, as well as arranging change requests would create an impression that the project management is not efficient, and will result in customer losing faith... so, option C can also be ruled out..


3. option D is not feasible since we cannot proceed with a plan which the project sponsor and other stakeholder(s) are not confident of..