Conflict Resolution

Submitted by bkthakkar on Thu, 04/11/2013 - 12:28

You are the Project Manager, leading a project team made up of staff from Engg, Mfg, Mktg departments of the company. At a regular team meeting, the team is discussing which Project Mgt software should be used on the project.  There is a variety of opinion and nobody wans to give in, in this situation, what conflict resolution technique should you use >

a) smoothing

b) Postponing

c) Compromising between all existing opinions

d) Controlling the problem

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amol_joshi

Thu, 04/11/2013 - 12:38

I think answer is a - smoothing. - Reasoning - Seems to be a matrix organization as corss-functional divisions/departments are involved and no body is ready to give in. Hence it is better to let situation calm down and emphazise on common opinoins i.e focus on areas of aggreement rather than differences.

Reasoning for disqualification of other options

1. Option d - controlling is not a conflict resolution technique.

2. Option c - compromising can not be a option as no one is ready to given up.

3. Option b - postponing is a conflict resolution technique however not recommanded unless unavoidable.

 

bkthakkar

Thu, 04/11/2013 - 12:42

i agee with you, amol but unfortunately the answer was d and hence i posed this question to this forum.

Is such technique exists or man made answer

amol_joshi

Thu, 04/11/2013 - 12:50

Postponing - I will probably map it to Withdrawal/avoiding where it is expected problem will go away if we wait etc.

amol_joshi

Thu, 04/11/2013 - 12:50

Postponing - I will probably map it to Withdrawal/avoiding where it is expected problem will go away if we wait etc.

amol_joshi

Thu, 04/11/2013 - 13:09

Controlling is not a conflict sreolution technique

sspawar

Thu, 04/11/2013 - 14:38

 It does not seem in line of pmbok.