3 PMP questions I can't find a definite answer to

 Guys,

Could you please assist with the following PMP questions, they are not exact quotations as I don't have the source access here:

1. How does the  Ishikawa diagram ends:

A) Problem, B) Defect, C) Root-cause, D) Effect

- I know it's a fishbone (cause-and-effect) diagram, does it mean it ends with the 'effect'? Wikipedia shows Defect and also Problem on one image.. A total confusion here.

2. Your project is ongoing and you attend a party where one stakeholder from sales is telling you he is not informed about the project progress often enough. What is the best action:

A. Update the Comm. Plan for all stakeholders, B) update comm plan for this particular stakeholder, C) send him the latest comm, D) report it to the sponsor (I assume B is the answer - please advise).

3. You've just completed the project and the product/service is ready but you're still not sure about its quality. What is the best next step:

A) Inspection, B) Quality Audit, C) Quality Assurance, D) Quality Control ( is it Quality Audit)? 

Thanks,

Paul

My bet on the answers is as follows:



  1. D because diagram always ends with EFECT after the causes for it.

  2. because Communication Plan as a whole should be looked at to update.

  3. A because inspection of product / service will ensure its readiness.

any comments, feedback and / or other reasoning will be appreciated...!


 

1. A) Problem.

Personally I prefer the answer A.  Actually, people are using Ishikawa diagram for both Effect and Problem. I'm wondering what are differences between Effect and Problem?

2. B)

No need to update for all stakeholder, just need for this particular one.

3. A) Inspection

Quality Audit and Quality Assurance are technique and process in Executing group. Becoz you've just completed the project, therefore you need to do inspection to determine whether it conforms to documented standard.  Yep, Inspection may be called audit, review or walkthrough.

Any comment will be appriciated

 

admin's picture

1)  In Ishikawa diagram, you are trying to find cause for the effect. So root cause should be the answer


2) Best approach would be to address his issue and aso  check if any other stakeholders are having the same issue. Answer choices in some practice exams dont always make sense.


3) Audit is to check the process. To check the defects in the product / service you must do testing so it should be QC.

Thanks everyone for submitting your answers, it looks like those questions are pretty tough as your answers don't match. Each of you opted for different answers - Can some other members contibute to this thread please?. To Admin: ReL Ishikawa diagram, are you sure it ends with the root-cause? I thought it begins with the root-causes but ends with an effect or problem or defect. Thanks!

admin's picture

How can you begin with root cause and find the problem ?. Forget Ishikawa diagram, can you tell me any technique which can do this ?


You are saying that root cause of a problem is say Untrained staff, and now you want to find the problem ?


In any case please read this http://en.wikipedia.org/wiki/Ishikawa_diagram and understand what an Ishikawa diagram is. Its very important that you dont get such basic things wrong.


Second tip I want to give you for PMP is use common sense , try to rationalize in your mind what can be the answer and then look for the choices


REgards


 

Hi again - thanks for clarification. It all depends on how you interpret the question - as you see other forum members provided totally different answers. If you look at the diagram - it ends with a problem on the right hand side (visually). All clear. Thanks again!

 Hi Novik,

Thank you for the questions.

For more, PMP Questions & Answers please check, http://www.simplilearn.com/simplilearn/discussion/showthread.php/free-pmp-questions-answers-14.html

 

Regards,

Mark

 

1. How does the  Ishikawa diagram ends:

A) Problem, B) Defect, C) Root-cause, D) Effect

D -   (A and B also correct). It does not end with the root cause, root cause will be on the left. Key word in the question is ENDS

2. Your project is ongoing and you attend a party where one stakeholder from sales is telling you he is not informed about the project progress often enough. What is the best action:

A. Update the Comm. Plan for all stakeholders, B) update comm plan for this particular stakeholder, C) send him the latest comm, D) report it to the sponsor (I assume B is the answer - please advise).

This one is tricky, It doesn't say anything that there's an issue for all stakeholders. Technically would check the comm plan as a whole but only in that case if multiple people were complaining about that. I'd go with B - no need to update comm for all stakeholders as different stakeholders might have different preferences.

3. You've just completed the project and the product/service is ready but you're still not sure about its quality. What is the best next step:

A) Inspection, B) Quality Audit, C) Quality Assurance, D) Quality Control ( is it Quality Audit)? 

A - Inspection. Check the product. Qulity control is dealing with the issues.