cost of quality

Submitted by babai on Thu, 01/29/2015 - 22:46

Strange question from techfaq360

Question :
As a project manager of a large product - you and your team have shipped the deliverables to your customer.However the customer has reported a number of serious issues in the quality of deliverables - as a result of which the cost of quality of your project is deemed high. In the above scenario which type of cost would have caused the cost of quality to increase ?

1. Less Rework.

2. Higher productivity.

3. Lower costs.

4. Increased stakeholder satisfaction.

Correct Answer is : 4

Options A , B and C are benefits of meeting Quality Requirements.The question states what has contributed to increased cost of Quality.As the stakeholder is not satisfied with the deliverables - there is rework involved , there is an impact on productivity and increases cost.It also decreases stakeholder satisfaction - so amongst the choices option D is the correct option.

Does it make sense?

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YogSam

Thu, 01/29/2015 - 23:43

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Question doesnt make any

Question doesnt make any sense to me. you mean to say Increased stakeholder satisfaction. is a type of cost which would have caused the cost of quality to increase ?

jwhelan

Fri, 01/30/2015 - 02:26

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