Conflict Management

From -http://www.umsl.edu/~sauterv/analysis/488_f01_papers/Ohlendorf.htm


Approaches to Conflict Resolution


In Project Management: A Systems Approach to Planning, Scheduling, and Controlling, five modes for conflict resolution are explained and the situations when they are best utilized are identified. (19) These modes are Confronting, Compromising, Smoothing, Forcing, and Avoiding.


Confronting is also described as problem solving, integrating, collaborating or win-win style. It involves the conflicting parties meeting face-to-face and collaborating to reach an agreement that satifies the concerns of both parties. This style involves open and direct communication which should lead the way to solving the problem. Confronting should be used when:



  • Both parties need to win.

  • You want to decrease cost.

  • You want create a common power base.

  • Skills are complementary.

  • Time is sufficent.

  • Trust is present.

  • Learning is the ultimate goal.

Compromising is also described as a "give and take" style. Conflicting parties bargain to reach a mutually acceptable solution. Both parties give up something in order to reach a decision and leave with some degree of satisfaction. Compromising should be used when:



  • Both parties need to win.

  • You are in a deadlock.

  • Time is not sufficient.

  • You want to maintain the relationship among the involved parties.

  • You will get nothing if you do not compromise.

  • Stakes are moderate.

Smoothing is also referred to as accommodating or obliging style. In this approach, the areas of agreement are emphasized and the areas of disagreement are downplayed. Conflicts are not always resolved in the smoothing mode. A party may sacrifice it's own concerns or goals in order to satisfy the concerns or goals of the other party. Smoothing should be used when:



  • Goal to be reached is overarching.

  • You want to create obligation for a trade-off at a later time.

  • Stakes are low.

  • Liability is limited.

  • Any solution is adequate.

  • You want to be harmonious and create good will.

  • You would lose anyway.

  • You want to gain time.

Forcing is also known as competing, controlling, or dominating style. Forcing occurs when one party goes all out to win it's position while ignoring the needs and concerns of the other party. As the intesity of a conflict increases, the tendency for a forced conflict is more likely. This results in a win-lose situation where one party wins at the expense of the other party. Forcing should be used when:



  • A "do or die" situation is present.

  • Stakes are high.

  • Important principles are at stake.

  • Relationship among parties is not important.

  • A quick decision must be made.

Avoiding is also described as withdrawal style. This approach is viewed as postponing an issue for later or withdrawing from the situation altogether. It is regarded as a temporary solution because the problem and conflict continue to reoccur over and over again. Avoiding should be used when:



  • You can not win.

  • Stakes are low.

  • Stakes are high, but you are not prepared.

  • You want to gain time.

  • You want to maintain neutrality or reputation.

  • You think problem will go away.

  • You win by delaying.

http://www.slideshare.net/guest628f486/conflict-management-1267828


Conflict Management — Presentation Transcript



  • CONFLICT MANAGEMENT

  • WHAT IS A CONFLICT? Opposition arising from disagreements due to inconsistent objectives, thoughts, or emotions within or among individuals, teams, departments or organizations.

  • TYPES OF CONFLICTS

    • Goal conflict


    • Cognitive conflict


    • Affective conflict

  • VIEWS ON CONFLICTS

    • Negative view


    • Positive view


    • Balanced view

  • CONFLICT MANAGEMENT STYLES

    • Avoidance


    • Smoothing


    • Forcing


    • Compromise


    • collaborative

  • CONFLICT MANAGEMENT STYLES Assertive Unassertive Uncooperative Cooperative Forcing Avoidance C ollaboration Smoothing Person’s desire to satisfy own concerns Person’s desire to satisfy concerns of others Compromise

  • AVOIDANCE STYLE I don’t have enough time I don’t have enough facts Perhaps the best way is to proceed as you think best Criticism: The conflict is not solved

    • Example situations where avoidance style is appropriate


    • Minor issues


    • Inadequate facts and power


    • Others can more effectively resolve the conflict

  • SMOOTHING STYLE If it makes others happy, I wont challenge their views I don’t want to hurt the feelings of others We should not risk our friendship, so let’s not worry too much about the problem, things will work out Criticism: It encourages individuals to cover-up or gloss over their feelings

    • Example situations where smoothing style is appropriate


    • Emotional conflicts


    • Talented employees

  • FORCING STYLE If you don’t like the way things are run get out If you cant learn to cooperate, I am sure others who will, can be hired Criticism: The subordinates’ interests are ignored. The conflict is not analysed

    • Example situations where forcing style is suitable


    • Inadequate time


    • Stopping people from taking advantage of him/her

  • COMPROMISE STYLE I let other people win something, if they let me win something I try to find out a position between theirs and mine Criticism: people may encourage compromise on stated issues rather than on real issues

    • Example situations where compromise style is acceptable


    • It is not possible to achieve a win-win agreement


    • When conflicts block important agreements

  • COLLABORATIVE STYLE I try to get all view points & issues out in the open Best alternatives must be arrived through analysing Criticism: It is not suitable when win-win situation is not possible

    • Example situations where this style is appropriate


    • The parties disagree over the best means to achieve the common goals


    • When there is a need for high-quality decisions

  • BARRIERS TO ADOPT COLLABORATIVE STYLE

    • Inadequate time


    • When a manager is expected to be autocratic

 


PMBOK divides six general techniques for conflict.


As each one has its place and use, these are not given in any particular order:



  1.  Withdrawing/Avoiding

  2.  Smoothing/Accommodating. .

  3. Compromising.

  4.  Forcing.

  5. Collaborating.

  6. Confronting/Problem Solving.

 


Five conflict                 Result in                   Per. Goals                    Relation.


Forcing                         win-lose                        hi                                  low


Smoothing                    yield-lose                      low                               high


Withdrawing                  lose-leave                     low                               low


Compromising             comprom.                     med                              med.


Problem solving            integrative                    high                              high


 


Five conflict management modes


 


Temporary, Fails to Resolve


1. Withdrawal                2. Smoothing               


 
Provides Resolution


3. Compromising          


4. Forcing                    


5. Problem solving       


 

This was completely outstanding uk superior papers reviews update found here. I believe that I don’t have proper words to express my gestures towards this article. Truly great characteristics and attributes!. Will absolutely come back soon to have more updates.

that oakley I ralph lauren outlet will do atlanta hawks jersey everything we polo ralph lauren outlet online can converse to belstaff jackets do orlando magic jersey the hogan women shoes best timberwolves jersey thing, mcm bags in stephen curry shoes order nike to once ray ban sunglasses outlet again hogan outlet conquer ecco outlet online the guess clothings outlet deserts. ralph lauren outlet online I oakley vault hope prada shoes that each cheap ray ban of cheap nike shoes you michael kors purses neighing jimmy choo shoes of michael kors the chrome hearts store guidance ralph lauren outlet online and charlotte hornets jerseys business jordan jerseys people true religion outlet crying and designer handbags nervous dansko outlet voice coach outlet sale commands tory burch handbags livestock raptors jersey intertwined tommy hilfiger in 49ers nfl jersey the foot marc jacobs together michael kors outlet in the roshe runs desert, guciheaven women shoes however, armani shoes outlet there north face are barbour outlet online only endless browns nfl jersey wind supra shoes and eyeglasses stores livestock michael kors purses hooves, knockoff handbags and nike free run 5.0 the nba jerseys remaining air jordans is hogan silence, aktienkurse adidas even titans nfl jersey among kings jersey wizards panthers nfl jersey talk red bottoms to michael kors outlet anyone.Forget katespade is pandora uk when dolphins nfl jersey to pandora charms begin, wizards jersey always barbour jackets like kobe bryant jerseys a coach handbags outlet man burberry outlet looking nike up nike mercurial at adidas outlet the michael kors bags sky ralph lauren uk universe michael kors handbags to kate spade outlet online himself.People air max have michael kors to burberry outlet online be veneta doing omega watches to nike air yeezy be swarovski jewelry able brooklyn nets jersey to oakley sunglasses live max shoes worthy mbt mens shoes of prada sunglasses their oakley sunglasses own, nfl jerseys people oakley sunglasses have air force to coach outlet live coach handbags down ray ban outlet to clippers jersey do nba jerseys some tommy hilfiger good burberry handbags things, giuseppe zanotti sneakers do burberry whatever oakley vault is air jordan shoes good, adidas to do fidget spinner something coach bags for nike air max 2014 the polo ralph lauren community, new orleans pelicans the ralph lauren outlet people ray ban wayfarer around mont blanc him useful christian louboutin things.If skechers shoes outlet a oakley sunglasses outlet person vans can longchamp understand this giuseppe shoes truth, philipp plein clothing this barbour jackets person's supra footwear life nike air huarache may converse shoes be ray ban a north face outlet lot pandora less indoor soccer shoes confusion, jordan nada jerseys from china will omega watches be stone island outlet stripped, new balance it chargers nfl jersey will be reebok more salvatore ferragamo of ray ban a puma sneakers sense free run of vans security, vans shoes outlet it juicy couture outlet will roshe be fred perry uk more oakley sunglasses outlet of buccaneers nfl jersey a skechers mens shoes real salvatore ferragamo feeling, cheap barbour jackets and converse life trail blazers jersey will cheap oakley sunglasses become chaussure timberland so juicy couture full cheap nba jerseys and golden state warriors jerseys rewarding.Working michael kors handbags sense, packers nfl jersey real eagles nfl jersey life ralph lauren outlet online is kevin durant jersey a bcbg max azria person replica rolex sustains ferragamo shoes safety reebok shoes outlet and cheap nhl jerseys life tommy hilfiger of the coach factory outlet online country, true religion to phoenix suns do nike.com things mcm handbags really, timberland boots as discount shoes a michael kors uk real adidas outlet person polo ralph lauren will barbour jackets own steelers nfl jersey harvest, northface man handbags outlet really, pandora schmuck as cheap jerseys a person to ralph lauren polos get soccer shoes along michael kors with bengals nfl jersey people dwyane wade jersey in katespade the fendi bags process, christian louboutin shoes will ralph lauren polo harvest asics reliable saints nfl jersey friend coach store and nike free sincere kobe bryant shoes friendship, jordans maybe this nba jersey person is puma online not nike huaraches a uggs outlet good under armour shoes outlet appearance, north face perhaps red bottom shoes the hermes people coach outlet canada will huarache not versace clothes say ralph lauren polos nice pandora jewelry things, not burberry flattery, air max one but cheap oakley sunglasses the man gives baseball bats the first broncos nfl jersey feeling timberland outlet may mizuno wave not ralph lauren be coach outlet online so guess outlet online deep, beats by dr dre but timberland shoes over coach sacs time, bottega veneta What beats audio such cheap mlb jerseys a tory burch outlet person air max to michael kors purses be chi hair able burberry sale to lions nfl jersey bring nike mercurial the coach outlet usa people around? colts nfl jersey Is rockets jersey a bears nfl jersey practical cheap jerseys sense, a nike air max real jack wolfskin jackets sense pandora of air max 2015 what ray ban outlet he oakley canada was ralph lauren doing, uggs on sale maybe christian louboutin shoes there jack wolfskin outlet is longchamp handbags nothing nike air huarache wonderful eye-catching boston celtics place, jimmy choo outlet but nike air max 2014 it hilfiger online shop is fred perry outlet definitely burberry sale a parajumpers mens jackets serious intention mcm handbags to hugo boss clothes do the nike shoes things hermes birkin bag he nike Air Max Plaza did, dallas mavericks jerseys maybe not ed hardy coat anything plein outlet icing swarovski online on c.c beanies the air max cake, nike free run but ray ban sunglasses outlet it michael kors is nike outlet definitely five finger shoes intentions long champ the cheap mlb jerseys results the north face of michael kors bags design grizzlies jersey excellence, babyliss pro he will nba jersey not adidas online in adidas the interests lacoste outlet of burberry outlet store the asics gel moment polo ralph lauren outlet and givenchy handbags change Sac Hermes their michael kors handbags principles cheap michael kors and cheap true religion bottom north face backpacks line, coach purses factory he bcbg max does prada not nike air max because someone moncler jackets else's michael kors twelve jaguars nfl jersey principles nike outlet of their prada outlet own adidas rhetoric nike shaken polo ralph things ralph lauren factory store in life, michael kors taschen he north face jackets always ferragamo gives ipad mini cases people longchamp outlet a cheap oakley feeling levi's jeans of redskins nfl jersey Cishi vans shoes a bucks jersey rustic belstaff sale texture, azcardinals nfl jersey like ray ban sonnenbrillen porcelain burberry sale after knicks jersey years ralph lauren of washing, air max 90 light thomas sabo is michael kors outlet so lunette oakley thick.Such louboutin a michael kors person marc jacobs is giants nfl jersey a cowboys nfl jersey disadvantage swarovski in skechers a ravens nfl jersey short under armour time, tory burch shoes and nike even mcm handbags outlet some adidas canada hard mizuno running to san antonio spurs jersey be true religion jeans women popular, horloges and even true religion jeans men individual hermes bags also vikings nfl jersey fared swarovski canada well, nike roche run but iphone 5 cases our cheap jordans society seahawks nfl jersey needs hilfiger outlet such nfl jerseys people, cheap glasses because texans nfl jersey this cheap oakley sunglasses talent basketball shoes is dsquared2 jeans a ray-ban sunglasses building rams nfl jersey society asics shoes outlet really needs cavaliers jerseys backbone, chiefs nfl jersey no new balance outlet such coach outlet online people, ralph lauren online there ray ban outlet online are converse sneakers only roshe run paying hilfiger outlet lip ralph lauren service new balance canada to the new balance people lunette ray ban who ralph lauren online shop buy only calvin klein underwear those denver nuggets jersey Machiavellian links of london watches people, tn pas cher this ray ban society oakley is pandora jewelry not cheap jerseys possible ferragamo shoes to progress montblanc and jordans development, versace shoes outlet social nike development salomon and omega progress north face of our tods outlet online needs nike air force are thomas sabo charms those bills nfl jersey who burberry handbags outlet can burberry handbags sense something of louboutin outlet real patriots nfl jersey life air jordan retro people, pacers jersey because swarovski jewelry only kate spade outlet online these ray ban people thomas sabo to longchamp be fossil uhren able coach store outlet to prada handbags dry michael kors outlet out occhiali ray ban some air max of falcons nfl jersey the nike air max results, michael kors canada because philadelphia 76ers jerseys only new balance shoes those coach store online who moncler jackets outlet can tory burch handbags really jazz jersey devote coach factory online themselves occhiali oakley to do ray bans something, tommy hilfiger it mcm bags is nike roshe a man.Upright swarovski crystal man, burberry sale do belstaff jackets outlet not raiders nfl jersey need cheap nhl jerseys to cheap true religion deliberately dsquared2 outlet do; down beats by dr dre to louboutin outlet work and michael kors handbags improve jets nfl jersey their the north face outlet own fitflop outlet character woolrich mens jackets in nike canada the nike roshe

lacoste outlet online

It is good they have Conflict Management in these kind of situation. - Paul Savramis